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Fi Mercer

Do your end users really trust you?

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Consumers in the NFP and health sectors are being empowered to choose their services from the providers they trust. If these consumers are not satisfied with the service they receive – or reportage of the service they intend to use – they will simply shop around for another provider. Worse still, if they do not experience safe and quality services, they may be harmed. In this new environment boards need to realise that their first priority, and that of their organisations, is to respond to their consumers’ requirements and work hard to build their consumers’ trust.

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Governing clinical care

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Capable boards are built on education, evaluation and setting actions for what matters. Now is a great time to start thinking about your evaluation; one that will give you a clear action plan to build your capabilities where they are needed and deliver strong governance for your organisation.

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Driving governance and service quality in the water sector

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Strong governance is essential for organisations across all sectors. For water boards, strong governance ensures consistent, quality service outcomes for communities. It also drives the most effective and efficient use of customer funds.

It enables water industry boards to meet the legislated requirements of their jurisdiction. And most importantly, it supports them to continually improve to be the best they can.
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Sector expert engagement drives strong clinical governance

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Governance Evaluator has established itself as a highly effective platform for strong governance in the health sector. This is enabled by our ongoing engagement with key sector partners and experts who bring the latest industry and health consumer knowledge from a global, Australia‑wide and invaluable local hands on perspective. This has most recently been through our Clinical Governance Think Tank.

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A year of new insights & a new platform that will make your life easier

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Happy New Year! There’s so much good news already this year, and we reckon 2017 will be amazing for governance.

We’re particularly excited to kick‑off the year with a gift that will make your life easier: the new Governance Evaluator platform that will be launched in March.

We all recognise the benefit and importance of evaluation for effective governance. So, since the middle of last year we have worked assiduously to completely rebuild, expand and enhance the Governance Evaluator platform.

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Remuneration with Joel Rethore

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In late 2015 Governance Evaluator did its annual benchmark report for the Health and Community Sector. The report highlighted 7 key areas requiring capability building, which will form our series of discussions in 2016:

• Strategic Insight
• Risk Tolerance and Appetite
• Service Quality and Clinical Governance
• Key Stakeholder Engagement
• Ongoing Review and Development
• Remuneration
• Directors Roles and Responsibilities

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Risk management rocks – Part 2

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GOV0008-01In Part 1 of this article, we looked at changing our view on risk from one of compliance to one of opportunity. This part of the article provides practical steps to create a risk management plan that actually works.

The key steps in creating such a risk management plan is:

1.  Identify all potential risks
2.  Rank from the potential of occurring, including its possible impact
3.  Determine the quality of existing controls on the risks
4.  Develop new controls and strategies for the risks
5.  Monitor these new controls
6.  Extract strategic advantage


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