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The Important Characteristics of Effective Governance of Healthcare Quality

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Fi Mercer caught up with Alison Brown who has just finished her PhD study that examined the characteristics of effective governance of healthcare quality.

Alison has an extensive background in the health sector as a physiotherapist, quality manager, past director of ACHG, founder of Alison Brown Consulting, director of Darebin Community Health and accredited convener for Governance Evaluator.
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When to soar and when to dive

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Fi Mercer, Founder of Governance Evaluator, shares some Governance Evaluator and personal insights and learnings about some strategies for knowing when and how to be strategic or operational at a governance level or in other words when to soar and when to dive like an eagle in search of its prey. Read More

How to lead positive outcomes for the key areas of focus for Clinical Governance

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In 2017 Safer Care Victoria and the Australian Safety and Quality Commission created new Clinical Governance Frameworks. Dr Sue Matthews shares her tips on how to lead positive outcomes for the key areas of focus for Clinical Governance.

“As a leader in an organisation you have to role model what you expect from others, not just by doing the right thing but by asking the right questions and then feeding back”.

rupting the official board meeting. .

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Using board in camera sessions for good

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How do board in camera sessions help induct new directors?

Scheduling regular in camera board sessions are an important principle of good governance, particularly in the current environment where Governance Evaluator are witnessing a growing number of new directors on the boards we are working with. These sessions are great for new directors to find their voice without fear of disrupting the official board meeting.

rupting the official board meeting. .

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Do your end users really trust you?

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Consumers in the NFP and health sectors are being empowered to choose their services from the providers they trust. If these consumers are not satisfied with the service they receive – or reportage of the service they intend to use – they will simply shop around for another provider. Worse still, if they do not experience safe and quality services, they may be harmed. In this new environment boards need to realise that their first priority, and that of their organisations, is to respond to their consumers’ requirements and work hard to build their consumers’ trust.

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Governing clinical care

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Capable boards are built on education, evaluation and setting actions for what matters. Now is a great time to start thinking about your evaluation; one that will give you a clear action plan to build your capabilities where they are needed and deliver strong governance for your organisation.

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Driving governance and service quality in the water sector

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Strong governance is essential for organisations across all sectors. For water boards, strong governance ensures consistent, quality service outcomes for communities. It also drives the most effective and efficient use of customer funds.

It enables water industry boards to meet the legislated requirements of their jurisdiction. And most importantly, it supports them to continually improve to be the best they can.
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